Shipping & Returns

Return Policy

  • All returns are eligible for STORE CREDIT OR EXCHANGE ONLY.
  • Merchandise must be returned within 14 DAYS of the SHIPMENT DATE.
  • Merchandise must be unworn, unwashed and odor free with original tags attached. No deodorant or makeup stains. Must be clean.
  • All Sale items are final sale and cannot be returned.
  • All accessories such as jewelry and hats cannot be returned.
  • Gift Certificates are non exchangeable and non refundable.
  • All returns require a completed Return Form -

Damaged or defective items: All damages must be reported prior to wearing the item. If an item is received damaged or defective, customer service needs to be notified within 3 days for a full refund. Notification past the 3 day return window will not be eligible for a full refund.  

Processing 

  • Returns are processed within 2-5 business days of delivery.
  • Return shipping fees are the responsibility of the customer.
  • Please use a shipping method with tracking. 
  • UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING TRANSIT. 

Store Credit

  • Store credit is issued via email.
  • Store credit can be used online and in-store.

Do we offer overnight shipping?

  • Not at this time. If you need an item quickly give us a call 1-(580)-319-7198

Where do we ship?

  • The Stag ships anywhere in the United States.

How do I know the status of my order?

  • Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a delivery confirmation email with a tracking number.

 

I have received the incorrect item, what do I do?

  • We aim to send you the correct order every time, however we are all human and mistakes are inevitable. If we sent you the wrong item, simply contact The Stag at (580) 319-7198 and we will make it right as quickly as possible.